Shipping & returns

Orders are dispatched from Gata de Gorgos, Alicante, within 1–2 business days of the order being confirmed. Deliveries are made on business days.

• Standard — 5–8 business days, USD 12. Free on orders over USD 99.
• Express — 2–4 business days, USD 28.

Delivery times are estimates counted from dispatch, not from the moment you order, and they exclude any delay at customs. If your order is going to be late, we would rather tell you than have you discover it: write to us and we will chase the carrier.

You receive a tracking link by email when the parcel leaves us.

We deliver to European Union, United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, Japan and Singapore.

We do not ship to territories subject to European Union restrictive measures, nor to addresses that are post-office boxes only.

Deliveries outside the European Union may attract import duty, tax or customs handling fees in the destination country. These are set by the destination authorities, are payable by the recipient, and are not collected by us.

If a parcel is refused at customs and returned to us, we refund the goods but not the outbound shipping or the return carriage the carrier charges us.

A hat that folds travels in a flat mailer. A hat that does not fold travels in a rigid box, because there is no other honest way to send it.

Items marked as neither folding nor rolling — the boaters, the wheat and rye hats, and every blocked fine-weave crown — are packed with an internal support that keeps the crown from collapsing. Keep it: it is the same support you want if you post the hat back to us.

Rollable hats ship coiled in a tube, or flat if they are part of a larger order that already needs a box.

You have fourteen calendar days from delivery to withdraw for any reason. The procedure, the condition a hat must be in and the model form are on the withdrawal page.

In short: tell us within fourteen days, then send the goods back within fourteen days of telling us. The tag must be unclipped, the hat unworn, and the packaging must have kept its shape.

You pay the return carriage unless the item is faulty or was not as described, in which case we do.

Refunds are issued within fourteen days of us being informed of your withdrawal, to the same payment method you used, and include the standard outbound delivery cost.

We may hold the refund until the goods reach us or until you show they have been sent, whichever is sooner.

All refunds are made in USD, the currency the order was charged in. If your bank converted the payment, the amount you see returned may differ slightly because of their exchange rate — that difference is theirs, not ours.

We do not run a separate exchange process, because a withdrawal plus a new order is faster and gives you the statutory protection. Tell us when you send the return and we will hold the replacement size for you.

Sizes are sold in head-circumference ranges. Measure just above the ears and level across the forehead. Between two ranges, take the larger: a sweatband can be padded, straw cannot be stretched.

Tell us within a reasonable time of delivery — support@signeshats.live or +34 1815617068 — and send a photograph of the parcel as well as the hat. We deal with the carrier ourselves; you should not have to.

Where the carrier was appointed by us, the risk of loss or damage in transit is ours until the goods are delivered to you.